What is Velo and who is it for?
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Velo is a whole-person health tracking app for people managing chronic conditions. It tracks mood, blood pressure, sleep, pain, energy, medications, and more โ then uses AI to help you see patterns your doctors never see together. It's not a medical device, it's a personal health companion.
No. Velo is a personal health tracking tool, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult your healthcare provider before making any changes to your treatment plan.
How do I reset my password?
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On the Velo login screen, tap "Forgot password?" and enter your email address. You'll receive a reset link from noreply@thistraks.com within a few minutes. Check your spam folder if it doesn't arrive. The link will take you to a secure page to set a new password.
When do AI Insights start appearing?
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Your first personalized AI insight arrives after 7 days of logging. The more consistently you log, the more patterns Velo can detect. After 30 days, insights become significantly more detailed and accurate.
What data does Velo collect and share?
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Velo collects the health data you enter โ mood, blood pressure, medications, and similar metrics. To generate AI insights, anonymized health metrics (never your name or email) are processed by Anthropic's Claude AI. We do not sell your data. See our full Privacy Policy for details.
How do I add a caregiver to my account?
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Go to Settings โ Caregiver Access โ Invite Caregiver. Enter their email address and they'll receive an invitation to view your health data. You can revoke access at any time from the same screen.
Can I export my health data?
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Yes. Go to Settings โ Export Data and your complete health history will be downloaded as a CSV file. This is great for sharing with your doctor before appointments.
Delete Your Account
You can permanently delete your Velo account and all associated health data at any time. This action is irreversible โ all your logs, insights, and profile data will be removed.
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Open the Velo app on your device
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Tap the Settings tab at the bottom of the screen
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Scroll to the bottom and tap Delete My Account
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Confirm by typing DELETE when prompted